I know that 2016 has had a lot of negative press. However, rather than focusing on all of that I am viewing New Year’s Eve as an opportunity to reflect and be thankful for the wonderful memories we’ve made this year. Can you some of your own?… View Post

It’s easy to hide behind processes and technology but I feel there is a real problem with how this is operating. The problem is, this isn’t retail – you can’t just take your money elsewhere or demand a refund. These are real people, who have real lives and are facing emotional and physical challenges. Lets treat them better. … View Post